Order tracking

As we are experiencing a very high volume of demand, we have gathered several answers to common questions. Please read it before contacting us.

We are proud to be able to process any new order within 1-2 business days.

1- Unfortunately we cannot modify an order already placed, to add items, you will have to place a new order. Please note that we cannot guarantee that your orders will ship together due to the high volume.

2- We are sorry for any inconvenience caused by our carriers. Indeed UPS and / or Canada Post have shortfalls in their deliveries caused by the current situation of the covid-19 (lack of personnel, excess of delivery etc ...). We are in daily communication with them but it is really beyond our control. If we could deliver the orders ourselves but we are, like you, dependent on them.

3- We cannot take any orders over the phone. You must place your order online.

4- The masks are pale gray / white color as presented on our site, there is no choice of color or choice of size.

5- There is no tracking # for orders with shipping costs of $ 2.50. These orders are shipped in an envelope with a stamp. This shipping option is no longer available.

Thank you for your understanding.

 

 

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To check the status of your order, please log into your account here.
Once you have placed your order, you will receive an email confirming shipping and a tracking number, you will be able to track your order from the Canada Post website.